Head of Creative Services (Paid Social) 

Full-time and Remote 🌎

Lead 4 Managers, Oversee Team of 20+, reports directly to CEO

Creative Milkshake is a creative agency based in Amsterdam, working with the world's coolest direct-to-consumer brands. We create ads that are designed to convert, that's our jam. 

We are seeking a dynamic and experienced Head of Creative Services (Paid Social) to oversee our Delivery Team, which contains 4 main departments: Account Management, Creative Strategy, Production, and Design teams. The ideal candidate should be obsessed with performance ad creative.

Mission:

We create ads for social media to help brands generate sales.

Vision:

Delivery high quality work, on time, for brands we love.

Values:

• Complete Communication — super thorough and clear communication
• Prideful Accountability — full ownership of your tasks and deliverables
• Precise Process — be disciplined and organized to foster your creativity
• Same Team — all departments work together to create amazing ads

We are looking for the right candidate to start ASAP, probably in the next 4-8 weeks.

Does this sound like you?

Having experience in or being adjacent to paid social ad creative & media buying related tasks is needed. An enthusiastic critical thinker and problem solver willing to immerse themselves in Creative Milkshake and supporting the entire Company. To be successful in this role, you must show immense attention to detail, process, & organization while maintaining a high-level strategic overview. 

What you'll do:

Here’s an estimate of how we see your time being spent:

• 70% on quality control of deliverables & meeting with clients
• 20% on improving SOPs & process and team management
• 10% on personnel, hiring, and capacity planning

Your performance will be measured based off of:

• Client Satisfaction and Delivery Excellence
• Process Optimization and Efficiency
• Team Leadership and Development
• Strategic Alignment and Cross-Functional Collaboration

Bottom line, you are responsible for all client deliverables and overseeing a team of 4 team leads, and 20+ team members overall.  

Key Responsibilities

Quality control of deliverables & meeting with clients (70%)

• Lead client kick-off calls, ensuring alignment on project briefs, goals, and strategies.
• Foster trust and cultivate strong client relationships by providing expert guidance and strategic insights.
• Oversee the development of creative concepts, talent selection, storyboards, and final ads, ensuring alignment with client objectives and brand identity.
• Review project strategies and deliverables with team leads to maintain the highest standards of excellence.
• Act as the final sign-off authority for all deliverables, escalating critical issues to the CEO when necessary.

Improving SOPs & process and team management (20%)

• Drive the development and refinement of Standard Operating Procedures (SOPs) in collaboration with departmental team leads.
• Identify opportunities for process optimization and implement solutions to enhance efficiency and effectiveness.
• Managing & Coaching 4 Department Team Leads to improve quality control, process improvement, and project management across their 20+ team members
• Conduct regular training sessions and provide ongoing support to ensure adherence to established processes.

Personnel, hiring, and capacity planning (10%)

• Participate in capacity planning and recruitment efforts, including reviewing applicants, conducting final interviews, and updating job descriptions.
• Work closely with the CEO & Director of Operations to align on business objectives, operational priorities, and workflow improvements.
• Engage in frequent management meetings with the team lead from each department (AM, CS, Prod, Design) to discuss strategic initiatives, performance metrics, and organizational goals.
• Collaborate with sales, marketing, and operations teams to drive cohesive and integrated business strategies

Requirements 

• 7-9+ years of experience in an agency or brand environment
• Strong background in paid social ad creative strategy — demonstrating ability to produce effective ad creative and iterate on performance data
• Past experience working within or alongside a team of media buyers and able to speak their language and their process
• In-depth knowledge of agency operations, including sales, account management, production, and design
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts — to both external clients and internally to the team
• Highly organized with meticulous attention to detail and the ability to manage multiple projects simultaneously
• Fluent in written & spoken English
• CET or GMT or +1/-1 timezone required

Skills

• High-level communication and speaking skills, excellent emotional intelligence. You are always on time and always (over)prepared.
• Project management proficiency
• Spot problems before they become one and love solving them
• A strong sense of responsibility and ownership
• An appetite for change, new ways of doing things and doing new things
• Proficient in Excel, Google Drive, Slack, Click Up or similar project management tools

Team Player Proficiencies 

We’re a global remote team spanning different time zones. You are able to understand how our business works and how you fit in within our entire team and understand how each department functions so you’re able to see how your role & tasks fit into the bigger picture.

• Loop closer: You’re not simply doing a task, you’re following through with completion.
• Self-sufficient: You exhaust your resources searching for (or simply Google) solutions to things before asking someone on the team. You must be willing to roll up your sleeves to problem solve and find creative solutions to administrative challenges independently.
• Super communicator.
• Able to take constructive feedback & delegate effectively.
• Has high emotional intelligence and is able to listen to, support & encourage others.

Client Facing Proficiencies 

• Communicating on video calls, emails, & Slacks to nurture long term relationships
• Highly detail oriented & naturally triple checks everything
• Enthusiastic, kind, sociable, articulate & confident
• You’re great at multitasking and stay cool under tight deadlines

What are some of the perks? 

• 🏥 Medical benefits compensation
• 💻 Remote work and flexible schedule
• ✈️ Generous PTO 
• 💪 A ridiculously awesome team and work environment
• 📚 Tons of training opportunities, including paid courses and conferences
• 🏝️ Annual team retreats around the world 

This is a unique chance to develop your skills and grow significantly in the marketing space.

Are you the right person for the job? We'd love to hear from you!

The interview process is as follows:

If you are chosen for a screening interview, you can expect this process to take between 2-4 weeks.